Frequently Asked Questions (FAQ)

• 1. What are the delivery times?

  Delivery times vary depending on your location. Generally, deliveries within France take between 3 to 7 business days. For international deliveries, the time can be between 7 to 15 business days. We will provide you with a tracking number so you can follow the status of your order.

• 2. How much does delivery cost?

  The cost of delivery depends on the destination and the chosen delivery method. You can get an estimate of the delivery cost by entering your address when ordering. The delivery costs will be clearly indicated before finalizing your purchase.

• 3. What payment methods do you accept?

  We accept several secure payment methods, including:

  • Bank cards (Visa, MasterCard, American Express)

• 4. Can I modify or cancel my order?

  Once your order is placed, we begin processing it quickly. If you wish to change or cancel your order, we recommend that you contact us as soon as possible. If your order has not yet been shipped, we will be able to cancel or modify it according to your needs.

• 5. How do I track my order?

  Once your order has been shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to track the status of your delivery.

• 6. How to make a return or exchange?

  If you wish to return or exchange a product, you must contact us within 14 days of receiving your order. Products must be in their original condition, unworn and in their original packaging. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

• 7. Are the products guaranteed?

  Yes, all our products come with a 1-year warranty against manufacturing defects. If you have any problem with any product, please contact us and we will arrange an exchange or refund under the warranty terms.

• 8. How can I contact customer service?

  You can contact us by email at HairGlam@contact.com for any questions or support requests. We aim to respond to all requests within 24 business hours.

• 9. Do you offer any discounts or promotions?

  Yes, we regularly offer promotions and discounts on our site. Subscribe to our newsletter to be informed of special offers and new products.

• 10. Can I buy in bulk?

  If you are interested in purchasing in bulk, please contact us directly to discuss wholesale terms and special rates.